It is the aim of Move Vehicle Leasing Limited to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
To register a complaint contact us by either:
Telephone: 0330 022 9040
or write to us at: Move Vehicle Leasing Limited, Move House, 55-57 Moorgate Street, Rotherham, South Yorkshire, S60 2EY
If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address above.
* Vehicle images and descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer. All quotations are correct at the time of being published but are subject to change at any time without notification. We supply all makes and models of cars and vans on contract hire and leasing deals with delivery in England, Scotland, Wales and Northern Ireland - delivery charges may apply. Vehicles listed as being in stock are available subject to availability at the time of order and can be sold at any time without notice. All makes and models of cars and vans are available including but not limited to Abarth, Alfa Romeo, Alpina, Aston Martin, Audi, Bentley, BMW, Citroen, Dacia, DS, Ferrari, Fiat, Ford, Great Wall, Honda, Hyundai, Infiniti, Isuzu, Iveco, Jaguar, Jeep, Kia, Lamborghini, Land Rover, LDV, Lexus, Lotus, Maserati, Mazda, McLaren, Mercedes-Benz, MG, MINI, Mitsubishi, Morgan, Nissan, Peugeot, Porsche, Renault, Rolls Royce, SEAT, Skoda, Smart, SsangYong, Subaru, Suzuki, Tesla, Toyota, Vauxhall, Volkswagen and Volvo.
T: 0330 022 9040
Move Vehicle Leasing
55-57 Moorgate Street
Move Vehicle Leasing is a trading name of Move Vehicle Leasing Limited
Move Vehicle Leasing Limited are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Reference No : 734782
Registered in England & Wales with company number : 09729677 | Data Protection No : ZA171391 | VAT No : 235 3484 09
Registered Office : Move Vehicle Leasing Limited, Move House, 55-57 Moorgate Street, Rotherham, South Yorkshire, S60 2EY
CONTRACT HIRE - WILL THE VEHICLE BECOME YOURS? You will never own the vehicle. At the end of the agreement, arrangements will be made to collect the vehicle.
Copyright © 2017 Move Vehicle Leasing, All rights reserved.